How can I request a return without having an account?
Simply utilise the designated return request form available here. Ensure that you submit your return request within 30 days of receiving your order.
Why isn't express delivery available for some products?
The express delivery option is exclusive to products shipped from Singapore. Please be aware that preorder items and products dispatched from the International warehouse do not qualify for express delivery. Unless otherwise stated, all products are shipped from Singapore.
How can I track my order?
To track your order, log in to your account. Navigate to" My Account">"My Purchases & Returns". Your order status will appear next to the respective order number.
Can I use more than one promo code on my order?
Only one promo code per order is allowed by Charles & Keith. Multiple promo codes cannot be applied to the same order.
What happens if the promotion I’m interested in has expired?
All Charles&Keith promotions are subject to their terms and conditions. Expired promotions cannot be used.
What payment methods are accepted?
They accept payments through MasterCard, Visa, American Express, PayPal, Bitcoin, Ethereum, and Tether.
What should I do if my payment is declined?
If your payment is declined, please ensure all information, including login details, card number, and expiry date, is entered correctly. If issues persist, reach out to your issuing bank or consider an alternative payment method. For further assistance, contact
[email protected] or through live chat.
Does Charles & Keith offer international shipping?
Yes, Charles & Keith provides international shipping services. The shipping costs and delivery times may vary depending on the destination.