How can I modify my delivery information?
Once your order is placed, delivery information cannot be modified. However, feel free to reach out for assistance. Please note, shipping delays may occur for address amendments, but efforts will be made to minimise them. If your order has already been delivered by the time the request is received, retrieval may not be possible. Contact immediately for any amendments to prevent misdelivery.
Is it possible to modify or cancel my order after confirmation?
Once confirmed, orders cannot be amended or canceled. They promptly undergo processing for timely delivery.
What steps should I take if I encounter an issue with my order?
Apologies for any inconvenience with your order. Please send a message within 30 days from delivery. Include order reference, product code, and item photo. The Customer Care team will respond promptly and offer store credit or a refund if necessary.
What is the procedure for returning my order?
Return fees for Ninja Van home collection or J&T PUDO drop-off cost ₱300. Ensure items meet Return Policy conditions, and register via ReturnKey for a return label. Provide necessary details; for multiple items, submit each separately. Eligible for home collection, Ninjavan contacts for pick-up. For uncovered areas, return to the provided address.
What are the reasons for payment failure, and how should I proceed?
Payment failure may occur due to dropped connections or rejected cards. Ensure stable internet and retry. If issues persist, contact support with error an screenshot.
Is there a size guide available?
Certainly! Understanding the challenge of finding the perfect fit, there's assistance available to guide you. If you're in between sizes, it's recommended to purchase both to determine the best fit. You can return one for Store Credit in your Love Bonito account for future use on the website.