How to make a purchase on the Samsung Online Store?
To complete your purchase, first select the product and add it to your cart. Proceed to checkout where you'll enter your shipping and payment details. Confirm your order to finalize the transaction. Once done, monitor your email for a confirmation message regarding your purchase. Please ensure everything is successfully processed.
What to do if my payment fails?
Contact your bank to rule out issues with your card. If problem persists, try again carefully. For further assistance, use Customer Care live chat.
How does Samsung Online Store handle delivery?
Samsung collaborates with logistics companies to facilitate direct delivery. Small items are shipped via parcels, while larger items are handled by designated partners. Orders are typically prepared within 48 hours of placement. Delivery times vary based on the destination address and follow standard lead times. Customers can expect their purchases to arrive according to the established delivery schedule.
How to exchange or replace an item?
Samsung doesn't offer exchanges or replacements. If the item has a technical defect, return it within 7 days after validation. For Mobile Phones, Tablets, and small appliances, visit their Service Center.
How do I cancel my order?
To cancel your order, use the "Cancel Order" button on your Orders page before it's dispatched. Once the status changes to "Awaiting dispatch," cancellation through the website isn't feasible. Note that canceling forfeits any discounts or promotions applied. Please note that the item may not be available if you reorder later.